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4:51
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Laurence Tindall
IT Service Management (ITSM) Explained - ITIL
In this video I explain what IT Service Management (ITSM) is, and how it can benefit you and your organization. *So what is IT Service Management?* Information Technology Service Management refers to the processes that an organization follows to design, plan, deliver, operate, and control the IT services that are offered to its end-users. IT ...
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