Ecuador slipped into recession in 2024, with its economy shrinking by 2.0%—the first contraction after three consecutive ...

The US IT services sector saw a steep decline in employment in the first quarter of 2025, losing over 34,000 jobs.

The closure of a facility operated by French BPO giant Teleperformance in Guyana has ignited a wave of speculation.

Trinidad has launched a new investment promotion agency called Global Trinidad & Tobago by merging three existing agencies.

Lawyers representing two Cebu-based BPO executives detained in the United States are urging the Philippine government to step ...

Nearshore operators have been discussing how artificial intelligence could transform the industry for years. However, like ...

Mexico has dropped to the bottom of the 2025 Kearney Foreign Direct Investment Confidence Index (FDICI), landing 25th out of ...