Citibot’s Generative AI Solutions Support Customer Service and Decision Making for Government AgenciesCHARLESTON, S.C. and RESTON, Va., June 18, 2025 (GLOBE NEWSWIRE) -- Citibot, a leading provider of ...

Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a ...

In a pioneering move that ushers in a new era for travel customer service, FlySafair, South Africa’s leading low-cost airline ...

Customers are starting to push back against AI in their favorite products, worried about jobs, quality and the meaning of art ...

Partners' Mohammed Alsamrraie writes on how a consolidated marketing strategy can power dropshipping businesses in the region ...

The thing is, CRMs have always followed where conversations happen. Email gave us tools like Salesforce. Phone calls led to ...

I talked with a professor of advertising to make sense of what this means for all of us who use those social media platforms.

Rollout of generative AI and agents will reduce Amazon's total corporate workforce in the next few years, Andy Jassy, CEO of ...

OpenAI has expanded its 1-800-ChatGPT WhatsApp service to include image generation, likely powered by DALL-E. This feature is ...

WhatsApp announced yesterday that it will now show ads from businesses through its Stories-like feature, months after adding ...

WhatsApp will introduce paid adverts in its ‘status’ section globally, marking a shift from its ad-free roots. Personal ...

These jobs share something in common: they rely on human connection, creativity, empathy, hands-on skill, or ethical judgment ...