WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

The thing is, CRMs have always followed where conversations happen. Email gave us tools like Salesforce. Phone calls led to ...

By Dikshant Dave, CEO, Zigment While sectors like retail and healthcare have rapidly adopted conversational platforms, the ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He ...

FlySafair has become the first airline in South Africa to launch a free AI-powered travel assistant. Named Lindi, the AI ...

Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a ...

Sabre Hospitality announced the latest enhancements  to SynXis Concierge.AI, extending AI capabilities to the SynXis Booking ...

Salesforce Inc. is increasing the price for many products, becoming the latest software maker to adjust its cost structure as ...

WhatsApp will introduce paid adverts in its ‘status’ section globally, marking a shift from its ad-free roots. Personal ...

A growing number of chief execs believe their businesses have lost the point of marketing, according to a McKinsey report ...

Anthropic’s Claude Opus 4 is trained on Trainium2 GPUs, according to AWS, and Project Rainier is powered by over half a ...