I recently migrated a new client, mid-year, from HMRC's "Basic Tools" to Moneysoft. I manually posted the previous Basic Tools transactions into ...

“All of [HMRC’s] customers have a legal obligation to pay their taxes so it has a responsibility to engage with them,” said Sir Geoffrey Clifton-Brown, chair of the public accounts committee.

A report has called for bold action to improve HMRC's customer services HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead.