The deadline for new applications to complete online tax returns was in October, though it is still possible to get in touch with HMRC to discuss options to pay an expected tax bill before the 31 ...

Provided they’ve met other requirements, they could be eligible to set up a payment plan with HMRC online. HMRC has warned more than three million taxpayers are risking getting a £100 fine by ...

HMRC is to end the 'scandalous' practice of overtaxing pension withdrawals and forcing savers to claim refunds. It has bowed to pressure after pensioners had to reclaim £1.3billion of their own ...

HM Revenue and Customs (HMRC) is to end the “arcane” practice of emergency taxing pensioners on their retirement savings. Almost half a million people have paid too much tax since 2015 because ...

Unfortunately, HMRC applied "emergency tax codes" to these withdrawals, often resulting in pensioners being taxed far more than necessary. As a result, over 470,000 people have had to claim refunds, ...

But HMRC hit back strongly, with Jim Harra, First Permanent Secretary and chief executive of the revenue body describing the committee’s claims around HMRC’s customer service as “completely ...

Have you found this content useful? Use the button above to save it to your profile. The public accounts committee (PAC) has raised concerns that HMRC has “sought to degrade its telephone service to ...

MPs have accused HM Revenue and Customs (HMRC) of deliberately making its helpline worse in the hope that callers go online instead. HMRC’s customer service fell to yet another all-time low in ...

HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly 44,000 customers were cut off without warning after being on hold ...