Losing a job in your 50s or 60s feels different than it did at 30. The stakes are higher: retirement savings, health ...

Insure.com reports that Amica ranked as the top home insurance provider for 2026, followed by Travelers and Allstate, based ...

Three companies were recently recognized by Pulse of the City News for 12 straight years of providing outstanding ...

Q1 2026 Earnings Call January 15, 2026 8:00 AM ESTCompany ParticipantsPatrice Ouimet - Chief Financial OfficerFrederic Perron ...

Founded in 1925, Erie has continued to focus on affordability and exceptional customer service — two of the reasons we put it ...

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Lately in Tyler, I’ve noticed something interesting: some businesses seem to have lost the plot on customer service… and ...

Ace Named Highest-Ranked Hardware and Home Improvement Retailer Among Competitors in Survey of 3,500 Companies OAK BROOK, Ill., Jan. 5, 2026 /PRNewswire/ -- Ace Hardware, the world's largest hardware ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

What motivates the customer to use a particular route for a sea crossing? While some operators might suggest that it is mostly habit, which is difficult to change, or price, which is driven by other ...