Users of ServiceNow, a cloud-based platform used to manage IT services and processes, could be unknowingly exposing confidential information.

Over 1,000 misconfigured ServiceNow enterprise instances were found exposing Knowledge Base (KB) articles that contained sensitive corporate information to external users and potential threat actors.

Initial use cases include employee and IT scenarios where employees working in Microsoft Teams can use Copilot to search the ServiceNow knowledge base, request service catalog items through a ...

ServiceNow unveils transformative innovations at Knowledge 2023Significant expansions to the Now Platform offer customers new, faster, and more efficient ways to work New Finance and Supply Chain ...

ServiceNow demonstrated some live examples on stage during its keynote this week at Knowledge 2023, which highlight the interesting interplay between process automation and generative AI.

Top-rated knowledge management solution integrates with ServiceNow to enable proactive, guided experiencesSUNNYVALE, Calif., Feb. 03, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN ...