Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...

In the past, I’ve written other articles on the subject of strategy and competition. To summarize the messages from earlier articles, it is my belief that every business competes across only three ...

This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service management best practices used today. For organizations and ...

Upcoming ISG Provider Lens™ reports will assess the competitive strengths of service providers and their portfolios for extending IT management principles across the enterprise STAMFORD, ...

Both consulting powerhouses KPMG and Accenture were diamond sponsors of ServiceNow’s (NYSE: NOW) recent Knowledge17 conference, showing a redoubling of commitment to the popular service management ...

Equinix faced a global conundrum: How to meet its in-house IT needs amid a rapid expansion into 31 markets worldwide. The Redwood City, Calif.-based data center and interconnection company has ...