Government Technology has a long piece explaining ITIL, the framework of IT best practices created in the UK, and why it's only just now catching on in the US. ITIL, or the IT Information Library, is ...

Commentary--With the multitude of services and applications at work throughout an organizations IT infrastructure, businesses require tools to help them maintain high system availability and ...

“Change and release control aren’t optional any more. You must have adequate control of IT changes in order to stay compliant with governmental and industry regulations,” says Larry Klosterboer, ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

The management of services by IT departments is the subject of an August 2007 report by the Aberdeen Group. The report focuses on companies that use IT Infrastructure Library (ITIL)-based approaches, ...

Are you ITIL-savvy? If not, perhaps it’s time to get up to speed on the new trend sweeping through enterprise IT departments worldwide. ITIL stands for Information Technology Infrastructure Library.

Last week I referenced a 2004 Enterprise Management Associates study of 48 IT managers where 71% of the participants had begun to use the IT Infrastructure Library, or ITIL. This growth trend is not ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. When Judy Hogan took control of three ...

|~|itil200.jpg|~||~|Collectively, financial services generate more revenues per hour from their IT applications than from any other information intensive sector. When IT systems go down, the impact ...