Newsweek

Dialing up Protection: The Rising Importance of Inbound Authentication in Call Centers

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. With every new layer of security, fraudsters look for their next way in ...
Nasdaq

Survey Finds Call Center Threat Activity Rising; Legacy Authentication Methods Frustrate Customers and Fail to Prevent Fraud

RESTON, Va.--(BUSINESS WIRE)-- The majority of call centers are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion ...
Government Executive

Speed, Security, Satisfaction: Call Center Inbound Authentication

Despite the rise of other communication channels, phones are still the best way to convey information quickly and securely. Current call center models rely on agent authentication, but there is a ...
Business Wire

Neustar and TRUSTID Introduce Inbound Authentication Solution for Call Centers

STERLING, Va.--(BUSINESS WIRE)--Neustar®, Inc., a global information services company and leader in identity resolution, has introduced a new product offering, Inbound Authentication Pro, the industry ...
Nextgov

Improving the citizen experience one phone call at a time

Knowledge-based authentication for call centers is cumbersome and can increase risk of spoofing, but there are tech-based alternatives. Citizen Services Innovation Workforce Management Businesses know ...
EDN

Q&A: Authentication Technology for Call Center Security

Identity authentication and verification are increasingly important to call centers in a number of industries. Financial services, government applications, health care – all have either regulations or ...
Mena FN

First Orion Introduces SIP Redirect Call Authentication Integration To Expand Access To Trusted, Logo Branded Calling

(MENAFN- GlobeNewsWire - Nasdaq) First-to-market route-based call authentication expands trusted, branded calling across enterprise and carrier environments NORTH LITTLE ROCK, Ark., April 30, 2026 ...

First Orion and Glia Launch Identity-First Partnership to Secure Branded Calls with Call Authentication and Spoof Protection

First Orion, a leading provider of branded communication solutions, today announced a technology partnership with Glia, the leading platform for intelligent banking interactions, to deliver an ...
Forbes

De-Weaponizing Sensitive Personal Information In The Phone Channel

As businesses steadily expand their digital operations and consumers live more and more of their lives online, data breaches, identity theft and other types of cybercrime are becoming increasingly ...