We always knew that the future of video was more than just us sitting at one table talking to you sitting at another table. Much like the telephone that started out putting you in a 3 foot by 3 foot ...

Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

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A London bakery was the subject of an attempt to smear its reputation via a viral video alleging it had terrible customer service—only for the internet to come out on the side of the bakery. Fortitude ...

Continuing a new Friday tradition of posting a short video recapping what's on my mind this week. Referred to in the video: Customer service is such an important job, perhaps we should... Matt Rhodes: ...

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

The updates will allow AI agents to go deeper in their interactions with people, including through video. Customer service automation company Zendesk has announced several new AI-powered updates, all ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...