Differentiation is a basic business and marketing strategy, by which a company focuses on distinct differences in its offering to customers as the basis for establishing a competitive advantage. For ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Hapag-Lloyd said it would increasingly focus on growth and service quality for the remainder of the year after container freight rates tumbled in the second quarter, helping drag down profits. The ...