Salesforce Work.com: General availability of employee relationship and IT service management updates push the product and company into new territory Your email has been sent With Work.com Employee ...

‘We are embracing partners—large global SIs to regional partners to small partners—everybody that the customers are used to. Our team will be working with them jointly as we go winning one deal at a ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

“The opportunities are endless there,” Karen Fidelak, San Francisco-based Salesforce’s senior director of product management for DevOps Center, told CRN in an interview. Enterprise software vendor ...

IT service was built to bring structure to chaos. But for many organizations today, it’s become a source of it. The ticket queues keep growing. Processes feel rigid. And employees often feel ...