Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

This article was written in collaboration with Varonis' Nathan Coppinger and Mike Smith, Distinguished Security Architect at Salesforce. It covers how Salesforce Einstein Copilot’s security model ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now It’s one thing to have a basic chatbot that ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Salesforce Inc. today rolled out Einstein 1 Studio, a set of low-code tools that will allow developers and administrators to customize the company’s artificial intelligence assistant Einstein Copilot ...

Salesforce delivered an impressive Q4, beating expectations on both revenue and EPS. The company's Data Cloud and Einstein Copilot are expected to be the top catalysts for future growth. The upcoming ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Because no salesperson can ever have enough of a sales "pipeline," software giantSalesforce.com on Thursday unveiled what it calls an AI-driven sales agent and an AI coach to train salespeople. As ...