Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Ask anyone in retail, and they’ll tell you that returns are ...

New research from Appriss Retail revealed that total merchandise returns for 2024 totaled $685 billion, which represents a whopping 13.2 percent of total retail sales — which is pegged to come in at ...

Fraudulent returns and claims resulted in a $103 billion loss for retailers in 2024, according to Appriss Retail's latest report. In the retail analytics firm's annual 2024 Consumer Returns in the ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Most consumers are unwilling to travel more than five miles ...

A growing number of AI start-ups have emerged to provide virtual try-on technology, allowing potential customers to visualize fit and style before they buy. Online returns are a multibillion-dollar ...

Shorter return windows and restocking fees are eroding consumers trust, according to a new report by Trustpilot.

Fashion’s returns problem is only getting worse. This holiday season, shoppers have already sent back $112 billion in merchandise globally, up 28 per cent on the year prior, per Salesforce. In the ...

Retailers’ ability to offer customers many happy returns is becoming more difficult and costly. Total returns in retail amounted to $743 billion in 2023, according to a report from the National Retail ...

When your small business sells merchandise, you might occasionally refund all or a portion of a sale for a defective item or for other reasons. In accounting, a sales return represents a refund for a ...