Retailers are implementing AI through software companies like Happy Returns and Narvar to detect return fraud and issue refunds more quickly.

The figure marks 15.8% of annual sales made by retailers this year and is in line with 16.9% last year, when retail returns totalled $890bn. “Returns are no longer the end point of a transaction,” NRF ...

Retail executives remain pessimistic and expect online fraud to continue being problematic.

Returns are climbing, placing growing pressure on retailers to protect margins and recover lost value. Here’s how ecommerce businesses can process returns more efficiently and get inventory back on ...

Today, return fraud and abuse have moved beyond isolated bad actors exploiting a merchant’s generous policies. It has become ...

A series exploring the companies, leaders, and workers who are at the forefront of the AI supply-chain revolution. When Hyaat Chaudhary founded Luxome in 2018 to sell luxury weighted blankets, ...

Retailers Lose £29 Million to Returns Fraud Across 1 Million Orders, as New ReBound Data Reveals Industry "Blind Spot" Analysis of one million real-world shopper returns finds £29 million in ...

Many Americans are just now getting around to returning holiday gifts. For gifts ordered online, returns can be a hassle — not just for consumers but for retailers as well. Returns processor Optoro ...