At first glance, phone scripts may seem like something that isn’t necessary for your customer service calls. Many people feel like they can be more successful if they are allowed to handle calls their ...

Your cold leads don't owe you their time. Every B2B sales rep knows the pressure — you've got a quota to hit, a pipeline to build, and prospects who'd rather ghost you than give you 30 seconds. While ...

Cold calling experts throughout the sales industry have shared their secrets in books, videos, sales training courses, forums and blogs for years. Nearly all of them agree that the most important ...

How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

My youngest daughter, Madeline, recently took a job working for Hibooks, a start-up competitor to Audible that’s using the Netflix model to build a following. She’s in customer service (no better ...

Having Chris Sale come in for the Atlanta Braves in Game 3 wasn't originally in the cards, but the lefty's insistence led to a memorable finish Hart and LeBron James are bringing their own audiences ...