Payers and providers are eager to elevate the patient journey, but for many patients, it still begins with friction. Extended wait times, complex intake processes, and unclear billing can derail the ...

The healthcare industry is undergoing a significant transition period. Patients now expect the same level of convenience, personalization, and transparency from their healthcare providers that they ...

The right approach and technology create a more meaningful and streamlined experience, reducing the workload for staff and allowing patients to feel more engaged and supported throughout their care.

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of ...

What does it mean to improve the patient experience in our fractured healthcare system? Virtually all stakeholders in healthcare desire to improve access to care and to meet patients where they are, ...

Marilee Benson is president of Zen Healthcare IT, a technology vendor that aims to make interoperability simpler with a flexible health data exchange platform and on-demand data exchange experts.

Digital healthcare tools, from patient portals and telehealth to remote hospital monitoring systems and consumer wearables, are putting consumers in the healthcare experience driver’s seat. Healthcare ...

As competition from major retailers and big tech companies continues to infiltrate the marketplace, online patient scheduling options are now a must-have feature for hospitals and health systems.

Telemedicine visits surged during the pandemic, with increased use among older adults and those with chronic conditions, highlighting its potential in postpandemic care. Persistent healthcare access ...