Companies need to deliver a unified, personalized, and relevant customer experience to their customers throughout the marketing, selling, support and service phases of the customer journey to maximize ...

Oracle announced that it has acquired RightNow, a leading provider of cloud based customer service, for roughly $1.5 billion net of RightNow’s cash and debt. [1] With this acquisition, Oracle will now ...

Oracle announced today pans to purchase RightNow Technologies Inc. for $1.5 billion. RightNow is a provider of cloud-based customer service applications. Used by customer service agents, RightNow's ...

While RightNow has a vision for how customer experience will evolve over the coming years to encompass mobile computing, the main issue facing RightNow's customers is what to make of Oracle. Oracle is ...

Oracle Corp struck a deal to buy online customer service company RightNow Technologies Inc for about $1.5 billion, sparking speculation of bids for other so-called cloud technology companies that ...