I recently migrated a new client, mid-year, from HMRC's "Basic Tools" to Moneysoft. I manually posted the previous Basic Tools transactions into ...

“All of [HMRC’s] customers have a legal obligation to pay their taxes so it has a responsibility to engage with them,” said Sir Geoffrey Clifton-Brown, chair of the public accounts committee.

HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly 44,000 customers were cut off without warning after being on hold ...

I then received a tax demand from HMRC for the interest accrued in the 2023/24 tax year, even though the bond is not due to mature until later. In my case, it means paying out £1,300 years ...

MPs have accused HM Revenue and Customs (HMRC) of deliberately making its helpline worse in the hope that callers go online instead. HMRC’s customer service fell to yet another all-time low in ...

A report has called for bold action to improve HMRC's customer services HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead.