For years, restaurant loyalty programs were largely transactional. Guests earned points, accumulated rewards and redeemed ...

GoTab has acquired Fishbowl, adding one of the restaurant industry’s longest-running guest marketing and loyalty platforms to ...

As luxury hospitality brands increasingly look beyond reservations and transactions to build lasting guest loyalty, the ...

What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

Omni Hotels & Resorts’ enhanced Select Guest Loyalty Program now recognizes Members for their entire stay and is designed to reward guests for all experiences enjoyed at the property including dining ...

Customer loyalty programs may have been around for decades – but they are changing fast and becoming more important for today’s digital-first and economically-concerned consumers. This is driving the ...