The past year impacted customer experience across the board — leaving us looking at a shifted landscape. Customer experience is important — even for the US Federal Government. In fact, the US Federal ...

PLEASANTON, Calif.--(BUSINESS WIRE)-- ICE Mortgage TechnologyTM, part of Intercontinental Exchange, Inc. (NYSE: ICE), a leading global provider of data, technology and market infrastructure, today ...

A profile of Laserfiche's senior director of customer experience, Melissa Henley, one of CMSWire's 2021 contributors. Any company that was on the fence around digital transformation before the spring ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ICE Mortgage Technology TM, a division of Intercontinental Exchange, Inc. (NYSE: ICE) and the leading cloud-based loan origination platform provider for the ...

And just like that — another holiday season has come and gone. Much like 2020, the holidays in 2021 were marked by the impacts of the pandemic. Retailers relied on fulfillment services like curbside ...

With more property and casualty (P&C) insurance customers than ever migrating to digital channels during the past year, expectations for a superior user experience have grown and many insurers are ...