Chris Hodges is a Vice President leading JD Power’s Customer Experience Solutions practice. His focus is helping clients drive top-line revenue growth and increase operational efficiencies with ...

NEWLAND — A group of seven dedicated clients at Yellow Mountain Enterprises completed a customer service training course through the Mayland Community College Life Skills program, earning their ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

Second Harvest Food Bank of Central Florida expands its workforce training program with Career Pathways, offering culinary ...