Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

The letters reminded companies that continued breaches could lead to federal lawsuits and civil penalties of up to about ...

Federal Trade Commission staff sent letters to 10 companies, warning them of potential violations of the agency’s Consumer ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

ILLINOIS (WCIA) — Illinois Attorney General Kwame Raoul has released the top 10 consumer complaints his office received last year in recognition of National Consumer Protection Week. For the fourth ...

Consumer Groups: Unwanted telemarketing calls "plaguing American consumers." — -- Complaints about pesky telemarketers continue to tick off consumers, making it the fastest-growing gripe of 2013, ...

ID theft is up-and-coming after “epidemic of data breaches." — -- Two of the most expensive decisions consumers make – buying a car and buying a house – took the top spots of the most ...