Today, we live in the age of the customer. The customer is always right, and the customer will rarely wait. Long gone are the days of lengthy hold times, generic responses and uninformed ...

Leaders frequently communicate at an enterprise level, but they fail to tailor messages for how different groups interpret ...

High-context communication can be defined as the type of communication where many intricate factors (such as status, social relationships, social environment, formality, non-verbal gesture, silence, ...

Turning communications into portable chunks of code and using analytical insight to add context is changing how we think about our business processes. Real-time communications isn't a new concept.

Advances in technology and global workforce models have lowered barriers to expansion. Customers, however, expect a level of understanding and relevance that exposes companies relying on templated ...

Voice calls can be used as a trigger that ushers in content, relationships, and information. Content comes to callers, rather than callers pursuing content. I started writing about UC, followed by UCC ...

ServiceMax from GE Digital, the leading software company for the Industrial Internet, and Zinc, provider of an Enterprise Communication platform today announced a jointly developed solution for field ...