EXL, a global data and AI company, has launched its Code Harbor™ and Smart Agent Assist™ solutions in the new AI Agents and Tools category of AWS Marketplace. This enables customers to easily discover ...

The buzz around AI agents is undeniable. Everywhere you look, there's a new headline, a new product announcement or another breathless prediction about the future of artificial intelligence. Google, ...

Humana is launching AI-enabled Agent Assist in collaboration with Google Cloud, according to a Feb. 3 news release. Agent Assist aims to personalize and expedite member support by generating real-time ...

Generative AI agent assist solutions have been around for a while now – years, almost – which is why 8x8's recent announcement of its contact center agent-focused workflow solution, 8x8 Smart Assist, ...

KIQ Agent Assist is an AI copilot designed to empower agents to be more efficient with automated communication personalization capabilities. This suite of AI-powered capabilities is built on top of ...

Humana introduces Agent Assist to help member advocates deliver faster, more personalized support, enabled by an expanded partnership with Google Cloud LOUISVILLE, Ky. and SUNNYVALE, Calif., Feb. 3, ...

As call volumes and customer expectations continue to rise, contact centers are turning to agentic AI to scale operations. But even the most advanced tools can't replace the human ability to show ...